Tribelio shop is available at Tribelio, and instant payment is a feature from Tribeliopage. It enables the account owner (also we called seller) to create any transaction, such as but not limited to selling physical or digital products and create donations. We integrate our payment using Virtual Account, Credit Card, E-Wallet, and Paylater.

All transactions that occur at Tribeliopage instant payment will be stored in Tribelio wallet where the data is visible to the account owner and can be monitored lifetime at the account balance menu in Tribelio platform.

Physical Product

Physical product is a tangible product that can be shipped. Tribelio has integrated shipments with JNE, GO-SEND, Grab Express, SiCepat, Tiki, J&T, Lion Express, Wahana, Paxel, RPX, Alfatrex, SAP.

Digital Product

Digital product is an intangible product that needs to be shipped through digital media by the seller.

1. Buyer

1.1 Payment Method

Tribelio supports one or more of the following payment methods in:

a) Credit Card
Card payments are processed through third-party payment channels. The minimal amount to be processed is Rp 500.000 and processing fees will be due to the card accordingly.

b) Virtual Bank Account Transfer
Virtual Bank Account are processed through third-party payment channels. Buyer may make payments through an Automated Teller Machine or internet bank transfer to the designated Virtual Bank Account. The Transaction will be automatically approved by the system once payment is successfully made. Payment Processing fee will be charged by the third-party channel.

c) E-wallet Payment
E-wallet Payments are processed through third-party payment channels. Buyer may make payments through available e-wallet in Tribelio. The Transaction will be automatically approved by the system once payment is successfully made. Payment Processing fee will be charged by the third-party channel.

d) Pay Later
Buyers may pay via Pay Later. Payments via Pay Later are processed through third-party channels. The options currently available are Akulaku.

e) Installment Purchase Plan
Buyers may pay via installment. Payments via installments are processed through third-party channels. The banks that currently support installment plans are BNI and BRI.

1.2 Complaint

Tribelio is responsible for any problem that includes condition:

a) Physical Products
- Buyer does not shipped the product in 3x24 hours
- Damage from shipment that reported in 3x24 hours after product arrived

a) Digital Products
Tribelio is not responsible for any fraud or problems for digital products we only positioned as an escrow. Any problems will be an affair between seller and buyer

2. Seller

2.1 Seller does not allowed to sell inappropriate products contains as drug and chemicals as mentioned in Undang-Undang Narkotika, Undang-Undang Psikotropika, and Undang-Undang Kesehatan also products that contain nudity or pornography, self injuring or suicide in both Physical and Digital Products.

2.2 Seller is given 3x24 to do the shipment for the physical product. If it is not shipped within 3x24 hours, it will be considered failed order and the transaction will be refunded to the buyer

2.3 Ready to eat drinks, foods, and frozen foods must use same day or instant service

2.4 Tribelio does not provide any shipment for jewelry, living or imitation plants, and animals.

For more info about physical products shipment you can access here

2.5 Seller can not cancel digital products order, but still can cancel physical products before shipment starts

2.6 Tribelio is only positioned as an escrow for digital products. We only provide medium between seller and buyer in digital product sales. Any problem or fraud after transaction that confirmed success from system will be the affairs between seller and buyer

2.7 Tribelio has the right to withhold money and transactions deemed problematic for both digital products and physical products, with a waiting period of at least 6 months and a maximum of 12 months.

2.8 Disbursement & Withdrawal

a) Disbursement only can be done through a bank account number filled by the seller at Tribelio Creator Account.

b) Disbursement will be done after the product successfully sent and the buyer has confirmed it is received.

c) Disbursement will be done after the money is received by Tribelio, to avoid any fraud from irresponsible seller (see point 2.7)

d) Disbursement will be sent to the seller within 3x24 hours for physical products after the product had arrived to buyers and directly disburse for digital products after buyers’ success payment

e) In cases where there are problems with the transaction from both physical products and digital products also from the physical product shipment, disbursement will be delayed until the problem has been solved with transaction resolvement in h point below

f) Seller can withdraw money with a minimum balance of Rp. 100.000. Every withdrawal has their own authentication that will be verified by the Tribelio team. The withdrawal process could proceed only if the seller already passed the KYC process. If the amount of withdrawal exceeds Rp. 1.000.000 or sellers want to withdraw more than once a day, permission from the Tribelio’s team is required.

g) There will be a transaction fee according to your plan. Free plan 5%, Page plan 3%, Basic plan 2%, and Premium plan 1%. This applied to every transaction

h) Withdrawal fee is Rp. 5.217 and applied for each withdrawal

Click here to access the instant payment withdrawal tutorial.

h) How to resolve Transaction Problem

Tribelio is responsible for any problem that includes condition:

We would need details such as below:
- buyer details
- transaction proof/customer communication
- delivery proof
- product being sold

Seller must fulfill all of the data clearly. If sellers could not meet this terms, Tribelio will reject the withdrawal process.

Tribelio reserve all rights to withhold the disbursement and review the nature of the transaction until it is proven to be clear.